> GDPR

GDPR

The GDPR (acronym of General Data Protection Regulation) is a regulation of the European Commission that aims to ensure greater protection of citizens' rights.

This statement explains who we are, for what purposes we may use your data, what data will be collected, who could be communicated, where they could be transferred and what are your rights.

  1.  Who will treat my data?

Your data will be processed by the company DEART POLISTIROLO SRL, VAT No. 06248921212 with headquarters in VIA MOLINO VECCHIO NO. 6 80011 ACERRA (NA), tel. 081-658-8930, email info@deartpolistirolo.it

 

  1.        What data are processed?

The personal data collected are:

  • - Your Email, provided when registering the account or by subscribing to the newsletter
  • - Data related to your identity, such as name, surname, email.
  • - Data relating to navigation, such as IP, address, browser used, duration of browsing, history, language and pages visited.
  • - Data relating to navigation on our site
  • - Other data, such as details on the payment methods used to place an order.
  • - Data related to social networks used

  1.       How and for what purpose are the data collected?

The data collected and the way in which they are collected depend on your use of the websites.
DEART POLISTIROLO directly collects the data that you enter in the contact forms or account creation and in the registration forms to our newsletter available on the website, and / or communicated when you contact us by phone.

DEART POLISTIROLO also indirectly collects your data through cookies and tracers.

Please read our cookie policy that was created to help you better understand this technology and how we use it on our websites and for our services, applications and tools.

 

DEART POLISTIROLO collects your data for the following purposes:

  • - Sending of our newsletter and personalized offers at the time of subscription;
  • - Manage orders and fulfil the contract;
  • - Ensure the security and traceability of purchases;
  • - Transmit information about your user account (invoices, order history);
  • - Manage your requests communicated by email or phone.

 

Your data may also be collected via cookies and tracers, with your consent when requested, for:

  • - Improve your user experience, in particular:
    Enable our websites to recognize you, avoiding having to provide the same information several times to perform the same task and recognition of the username and password you provided so you do not have to enter them again for each page that requires it.
     
  • - Analysing traffic and website data to measure the number of users and then make the website easier to use and ensure that it is able to respond quickly to your requests.

 

The refusal to provide some data could lead to the unavailability of some services.

 

The company DEART POLISTIROLO will treat the following data only with the prior consent of the purchaser. We will not use your personal data for any other purpose other than those described in this statement, if not by informing you in advance and, where necessary, obtaining your consent.

 

  1.       Which subjects can access the data?

The employees of the DEART POLISTIROLO ite with the task of process your data:

  • - Manage websites,
  • - Management of technical support to answer user questions,
  • - Management of invoices and payment

 

Your data may also be provided, as part of our activity and for external processing needs, to service providers and other third parties whose services are used and more specifically:

  • - Management of the after-sales service:
    Your Data may be communicated to the Collaborator responsible for the after-sales service.
    In any case DEART POLISTIROLO will be responsible for the way in which the data are stored and used by the collaborators.

  • - Management of communications between you and us:
    The communications between you and DEART POLISTIROLO are conducted via email at info@deartpolistirolo.it

  • - Provide technical support:
    DEART POLISTIROLO manages the technical support provided to users.

  • - Payment management:
    In order to facilitate the user experience, DEART POLISTIROLO offers the following payment methods for purchase on the website:
    - Online payment by credit card (Blue card, Visa, Eurocard / Mastercard)
    - Paypal payment;
    - Payment by bank transfer;
    - Payment with cash on delivery (with the payment of a fee of € 5.50)
    All transactions are protected by an SSL encryption. This guarantees the identity of the body and the confidentiality of the data provided.

  • - By sending our newsletter:
    Our emailing campaigns are managed through the MAILCHIMP services

 

We may also disclose your personal data:

- To comply with legal mandates, laws and legal procedures, including governmental and regulatory requirements.

- If we believe that disclosure is required or appropriate in the protection of the rights, property or security of DEART POLISTIROLO of our users and other interested parties.

This disclosure includes the exchange of information with other companies and organizations to protect against fraud and counterfeiting.

 

Links to third-party websites

Websites may contain links to various websites and social network platforms managed on third-party servers by people and organizations on which DEART POLISTIROLO has no control.

Therefore, we cannot under any circumstances be held responsible for the way in which the Data is stored or used on such third-party servers.

We recommend that you read the applicable policy on the protection of personal data for each third-party website that you access through our websites in order to understand how your data will be used.

  1.       How long will the data be stored?

The DEART POLISTIROLO website will keep your personal data, starting from their receipt, for a period congruent to the purposes of treatment described above, after which they will be deleted or made anonymous. This period may vary depending on the data in question:

  • - If you subscribe to the newsletter, your email will be kept until the registration is cancelled.
  • - If you contact us through customer support of the contact form, by telephone or through other systems on the site, your data may be stored up to a maximum of 5 years from the date of the last contact.
  • - Regarding your registration account, information regarding invoices can be stored up to 10 years from the day of purchase.
  • - The other data in possession can be stored up to a maximum of 5 years from the day of deactivation of the account.
  • - Information on bank details is kept for 13 months from the debit date in order to prevent potential litigation.
  • - When you ask, your user account will be deactivated and deleted at the end of the aforementioned durations starting from your deactivation request.
  • - Finally, the data collected using cookies will be stored for up to six months for cookies that measure the audience of our website and up to thirteen months for others.

 

Beyond the aforementioned durations, your data will be made anonymous to be archived for statistical purposes.

 

  1.       What measures have been taken and implemented for data protection?

Your data is stored on a secure server protected by firewalls and antivirus.

We have implemented technical and organizational measures to protect the security and confidentiality of data from accidental loss and any unauthorized access, use, modification or disclosure.

Given the intrinsic characteristics of the Internet, we cannot guarantee the optimal security of information exchanged on this network.

We are committed to protecting your data but we cannot guarantee the absolute security of information sent to our website. You agree to provide your data at your own risk.

We cannot be held responsible for any non-compliance with the privacy settings and security measures implemented on our websites.

As such, you accept that the security of your information is equally your responsibility. For example, it's your duty to keep your password secret, allowing you to log in to your user account. Do not disclose it to third parties. Be careful when divulging information on public sections of the website. They can be consulted by any user of the website.

 

  1.       What are the rights of the interested party?

You can choose how to use the data you provide:

  • - You can browse websites without providing data.
    This means that you will not be able to use certain features of the websites and, in particular, to purchase the products.

  • - You can refuse to provide your bank or PayPal details and / or your postal address.
    In this case, you will not be able to buy

  • - You can decide not to receive our newsletter and personalized offers anymore.
    In this case, you can unsubscribe at any time by logging into your user account on the website or by clicking on the link in the email.

  • - At any time, you will have the right to request access to your personal data, to consult or eventually correct your data or unsubscribe from the Newsletter.

In accordance with the provisions of the applicable data protection regulations, namely the European Data Protection Regulation 2016/679 (GDPR) and the French Data Protection Act no. 78-17 of 6 January 1978 and its modifications, you have the right to access and correct your data.

You also have the right to enter into directives regarding the fate of your data in case of death.

Moreover, subject to the conditions of the aforementioned regulation for the exercise of your rights, you have:

  • - The right to cancel your data.
  • - The right to restrict data processing.
  • - The right to object to the processing of user data for legitimate reasons, pursuant to Article 21 of the GDPR.
  • - The right to portability for the data you have provided.
  • - The right to withdraw consent when asked.

When the processing of your data is done according to your consent, you can revoke this consent at any time. However, you acknowledge that any processing that occurred before the revocation of the authorization remains entirely valid.

However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, DEART POLISTIROLO, as data controller, reserves the right to request proof of your identity. Please be aware that the data necessary to prove your identity will be deleted once we have responded to your request.

You can exercise your right by sending an email to info@deartpolistirolo.it

We are required to respond within one month to all requests related to the exercise of these rights. This period can be extended to two months for complex requests and large volumes of requests.

Finally, you also have the right to lodge a complaint with CNIL (the French National Commission for Information Technologies and Civil Liberties), in particular through its website at www.cnil.fr.