GENERAL TERMS AND CONDITIONS OF SALE

OBJECT

These General Conditions of Sale have as their object the purchase of products of CAKE DESIGN made remotely via the electronic network on the site "deartpolistirolo.it/en" belonging to DEART POLISTIROLO SRL based in VIA MOLINO VECCHIO, 6 80011 ACERRA (NA), p .iva 06248921212, email info@deartpolistirolo.it, tel. 0816588930.

Each purchase transaction will be governed by the provisions of Legislative Decree 185/99 and, with regard to the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree n. 196/03. These General Conditions of Sale must be examined online by the Customers before sending their orders. The submission of the order therefore implies their total knowledge and their full acceptance.

The Customer agrees and obliges, once the online purchase procedure is concluded, to print and keep these general conditions of sale, already viewed and accepted during the purchase process, in order to fully satisfy the condition of to the articles 3 and 4 of Legislative Decree no. 185/1999.

ACCEPTANCE OF THE ORDER / CONCLUSION OF THE CONTRACT

To conclude the purchase contract on deartpolistirolo.it/en it is necessary to register on the website and fill in the electronic order form of DEART POLISTIROLO. The Purchaser (exclusively adult) is strictly forbidden to enter false data and / or invented in the registration procedure necessary to activate the process for the execution of this sales agreement and the related additional communications.

Personal data and e-mail must also correspond exclusively to personal data and not to those of third parties.

By sending the order online, the Customer sends to DEART POLISTIROLO a proposal to purchase the product and / or products included in the cart. When the Customer places an order online for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.

DEART POLISTIROLO will send to the Customer an e-mail of acceptance and confirmation of the order containing the number, the date and the total amount of the order as well as the methods of delivery of the product. If, for any reason, DEART POLISTIROLO is not able to accept the Customer's order (for one of the cases indicated below), he will immediately inform the Customer via the website.

In particular, DEART POLISTIROLO will not accept orders:

- If the material, when ordering, is not available in stock (if the material is not available, it will not be possible to add it to the cart) and / or

- If the credit card issuer of the customer does not confirm the payment.

DEART POLISTIROLO, however, reserves the right not to accept the order, at its discretion.

CHANGES TO THE ORDER

Any changes to orders placed are guaranteed until the shipment of the purchased items; shipping takes place immediately after payment. Subsequent requests for changes to the order relating to the products or shipping method are intended exclusively as exceptions and therefore must be authorized depending of the progress of the order.

The billing data entered during the order can only be changed until the invoice is issued; it is possible to change the shipping address only for orders paid by bank transfer for which no more than 15 days have elapsed since the order was sent (in such cases it is not sufficient to modify the data within your account but it is necessary send an email to Customer Service indicating the new shipping address). The email address to which send the new address is the following info@deartpolistirolo.it.

Total or partial refunds will be made with the same type of payment chosen when ordering.

The currency used for repayment will always be the euro, even in the case of transactions in different currencies; the sum received by DEART POLISTIROLO will be credited net of bank charges.

PRICES

All prices on this site include VAT.

The prices shown on this site are the sales prices currently in force. In the event that the price of the ordered goods is reported by DEART POLISTIROLO in a clearly discordant manner, the order may be cancelled at any time by DEART POLISTIROLO or by the Customer, before sending the goods, and it will be possible to reorder the products to the correct selling price.

PAYMENTS

The payment of the products purchased and the relative shipping costs must be made by the customer at the time of placing the order through the use of one of the credit cards available and indicated online, upon receipt of the goods by Cash on Delivery or by bank transfer. In case of payment with the "cash on delivery" method, the Purchaser will pay to DEART POLISTIROLO, the amount of € 5.50 (FIVE / 50 euros) as additional cost compared to the amount due for the purchase. The maximum limit for payments in cash remains set at € 999.99.

In this case DEART POLISTIROLO will process the order at the time of receipt of the transfer and the delivery times may vary from 5 to 7 days based on the timing of verification of the payment made.

DEART POLISTIROLO is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards upon payment of the purchased products.

For the issuance of the fiscal document, the indications provided by the Buyer will be considered authentic at the time of the order. No change will be possible after the fiscal document has been issued. To this end, the Purchaser undertakes to carefully check the data entered at the time of the order, as these will be used for accounting entries. The Italian Purchaser also undertakes to comply with the new electronic invoicing methods, providing the SDI code or PEC or updating the data (in the event that the Purchaser is already registered on the site).

SHIPPING AND DELIVERY

The Purchaser will pay to DEART POLISTIROLO, as a contribution to the shipping costs, the variable amount from € 7.50 (SETT / 50 euros) to € 32.96 from the amount of material requested; the weight of the material inside the e-commerce site is only fictitious and is used to calculate the shipping costs.

The goods will be delivered via a home delivery service. Shipping means the delivery of goods to the courier. The courier will deliver the goods only against a signature confirming receipt of the same.

In the event that the goods, sent by courier, do not arrive by the deadline, the Customer must contact DEART POLISTIROLO at the number indicated on this site 0816588930.

In the event that the goods have not been delivered due to the impossibility of the customer to receive it, the latter must first contact the courier through the references that are left by the courier for cases of non-receipt of goods and, in case this operation is not possible, the number for customer assistance indicated on this site.

If the shipment of the goods does not take place within the agreed time or the courier in charge does not deliver the goods within the expected delivery time, DEART POLISTIROLO will contact the customer as soon as possible and, according to the latter's needs, will try to set another delivery time.

In the event that it is not possible to reach an agreement to this effect, DEART POLISTIROLO will reimburse the customer the entire amount paid.

In the event that the Buyer finds any external damage to the packaging or the mismatch in the number of packages must immediately affix a written control reserve on the proof of delivery of the Courier or (ii) refuse acceptance of the damaged package writing in pencil the reason on the waybill that the Courier requires to sign on receipt of delivery. The Purchaser who has accepted the package with reserve control and subsequently found a damage to the product must report the damage within 2 working days of delivery, by sending a registered letter to DEART POLISTIROLO SRL, based in via Molino Vecchio, 6 80011 Acerra (NA). In addition to the reason for the complaint, the Purchaser must also specify the purchase order number and the tax documentation.

In the event that the Buyer finds damage to the product not visible from the outside or the mismatch of the number of products received must report the damage within 2 working days of delivery, by sending a registered letter to DEART POLISTIROLO SRL, with headquarters in via Molino Vecchio, 6 80011 Acerra (NA). In addition to the reason for the complaint, the Purchaser must also specify the purchase order number and the tax documentation.

If the Purchaser does not act in the manner and within the terms indicated in paragraphs 1 and 2 of this article, he will lose the rights to the replacement or refund.

For more information, see the delivery conditions page.

DELIVERY TIME

The articles are sent by DEART POLISTIROLO SRL the following day from the date of transmission of the confirmation of the purchase order and delivery times vary according to the place of arrival:

- On the whole national territory (ITALY): approximately 2/4 working days (from Monday to Friday) and 4/6 working days by CAP / Disadvantaged SCS and islands (the CAP included in the "CAP / Disadvantaged areas" delivery area are verifiable on the website www.sda.it. You can check the actual delivery times in the appropriate section of the site), except for customs formalities for direct shipments to Livigno and Trepalle.

- On all the international territory: approximately 7/10 working days

On holidays there are no shipments. Saturdays and Sundays, from 11 - 18 August, from 21 December to 6 January are considered holidays.

This information is only theoretical and informative and does not take into account contingencies that may occur, such as missing goods, courier delays, which may delay delivery by 1 or 2 days.

MISTAKES

The information (written or images) concerning the products provided on the deartpolistirolo.it/en website are constantly updated.

However, the complete absence of errors can not be guaranteed.

The company DEART POLISTIROLO reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.

RIGHT OF WITHDRAWAL

Pursuant to art. 5 DL 185/1999, if the customer is a consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the customer must contact the assistance service indicated on the site, follow the instructions that the operator will provide and send to DEART POLISTIROLO a notice to that effect, within 14 working days from the date of receipt of goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to

DEART POLISTIROLO SRL
VIA MOLINO VECCHIO, 6 80011 ACERRA (NA)

always within the aforementioned term of 14 days and followed by a confirmation sent by registered letter with acknowledgment of receipt within the following 48 hours.

The communication must include the order number of the purchase, the wish to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal; the Purchaser must also attach a copy of an identity document, a copy of the fiscal documentation of purchase, indicate both a telephone number on which it can be contacted, and the bank account details on which he will receive a refund of the amount paid.

Once we have received the aforementioned notice of withdrawal, DEART POLISTIROLO will quickly communicate to the customer the details on how to return the goods.

IMPORTANT: the customer must apply to the outer packaging of the goods to be returned the label he receives attached to the transport documents, where he will have to write down the information received.

As the only charge, and if the error does not depend on a fact attributable to DEART POLISTIROLO, the Customer must bear the costs of returning the goods.

The goods must be returned intact and in the original packaging, complete with all its parts and without any damage.

Upon arrival in the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal can not be exercised

DEART POLISTIROLO will reimburse the customer the full amount already paid within the terms of the law. The refund will be made by crediting the amount due on the credit card used by the customer for the purchase subject to reimbursement.

It will be the Customer's responsibility to promptly provide DEART POLISTIROLO with any information necessary for a correct and prompt refund procedure.

COMPLAINTS

Any complaint must be addressed directly to DEART POLISTIROLO prior contact with customer support or e-mail to the dedicated address indicated on the site info@deartpolistirolo.it. DEART POLISTIROLO undertakes to respond to complaints within five working days.

APPLICABLE LAW AND JURISDICTION

The contract of sale between the Customer and DEART POLISTIROLO is concluded in Italy and governed by Italian law. For any dispute concerning the validity, interpretation or execution of the same contract the territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

PRIVACY POLICY

Principles

Legislative Decree n. 196 of 30 June 2003 ("Code regarding the protection of personal data") provides for the protection of persons and other subjects regarding the processing of personal data. In accordance with the aforementioned legislation, the processing of personal data of users of this site will be based on principles of correctness, lawfulness and transparency and protection of the privacy and rights of each user.

Below you will find brief information on the owner, the purposes and the data management. For more information, please read our full privacy policy.

Data controller

Pursuant to art. 13 of Legislative Decree 30 June 2003 n. 196, regarding the protection of personal data, we inform you that the owner of the processing of data provided by you is DEART POLISTIROLO - Registered Office: VIA MOLINO VECCHIO, 6 80011 ACERRA (NA).

Appointees

Personal data will be known only by subjects expressly appointed by the owner and will not be disclosed and / or disclosed to third parties.

Method of treatment

The data will be processed using instruments that guarantee security and confidentiality and can be carried out using automated tools to store, manage and transmit the data. However, this will be done in ways that meet the requirements of the Legislative Decree of 30 June 2003 no. 196 and from Annex B to the aforementioned decree.

Purpose of the treatment

These data will be used by DEART POLISTIROLO for the purposes for which the person to whom these data refer has given their consent.

Rights of the interested party

Anyone who has provided their personal data to DEART POLISTIROLO, authorizing the processing for a particular purpose, can exercise all the rights provided by Article 7 of Legislative Decree 30 June 2003, 196. You can therefore access your data, request correction , integration and, if necessary, cancellation or blocking, forwarding your request by e-mail to info@deartpolistirolo.it, writing as a PRIVACY item.

Provision of data by the user

The data can be sent to DEART POLISTIROLO:

1. When registering on the site

2. In case of communications from the user made through the form "Contact us"

3. Automatically during the browsing sessions on the site

1. User registration

The purposes of processing personal data provided directly by users by completing the online form may be as follows:

a) allow registration on the site, necessary to provide, manage and customize the various services offered (such as, but not limited to, the comments on shops and products, the creation of lists, etc ...);

b) subject to special consent and until revocation of the same, allow the sending of periodic newsletters with updates on site news or promotional and marketing activities.

c) subject to special consent and until revocation of the same, allow for remarketing activities (personalized offers based on the user's purchase preferences).

2. Form "Contact Us"

In the case of requests made using the "Contact Us" form, only the e-mail address is requested, which will be used exclusively to provide the information the user needs.

3. Navigation

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For detailed information on the use of cookies and similar technologies, on how they are used by DEART POLISTIROLO and on how to manage them, please read our cookie policy.